FAQ

Find answers to all of your questions here

What is this?

In each experience, you will be locked inside for a designated amount of time while you and your team try to figure out how to escape. The rooms contain clues, trap doors, and hidden items.

Do I need a reservation to enjoy the CountDown Challenge experience?

You can just walk in, although we recommend booking as far in advance as possible to ensure your desired date and time are available.

Thankfully, you can easily book online! Just click any of the ‘Book Now’ buttons.

Can I add more people after the reservation is made?

Absolutely, as long as it doesn’t exceed the maximum people allowed per game. However, if you have players more than our maximum capacity in a game, your group will be split into 2 teams to play in different games at the same time. Please contact us before your game if you’d like to add more players.

What if we are stuck in the middle of the game?

Our rooms are monitored via cameras by your own personal friendly Escape Master, who will be available to provide hints or clues to assist you. However, we believe the best satisfaction lies in escaping the room with minimal assistance, so make sure that you try as hard as you can as a team before asking for hints! In case of any emergency, there is always a quick safe exit.

Do I need any special prior puzzle solving experience?

Nope. Just be willing to search for hidden clues and related items…and to use your brain! If you are really struggling, you may reach out to your Escape Master to offer you a clue or hint and get you moving in the right direction.

We want to book more than one room during your normal business hours but noticed they start at different times? What can we do?

If you want to reserve more than one room starting at the same time during our normal business hours, please contact us. This is a common request and is possible, although we need to know in advance so we can alter our schedule.

How long does each full experience last?

Normally, the whole experience will last around 1 hour to 1 hour 30 minutes. Please plan to arrive 15 minutes before your start time! This is essential as we’ll prepare your team for the game.

When you arrive you will receive a full briefing on the game and then the fun begins! You will be placed in the room and have 60 minutes to get out. When you finish, there’s post-game drinks and a photo opportunity!

Do I need to wear anything special?

Wear anything you are comfortable in, but the most activity you will be engaging in may be squatting down or getting on the floor to look under objects, all in order to get a closer look at something. If you wear reading glasses or contact lenses, it might be a good idea to bring them. Nothing offensive please ?

I am a solo traveler and do not have a group. Can I still join the game?

Yes, it is possible. Please note that you still have to pay the minimum price, which is for 2 players, and it may also be tough to complete the game on your own. Hence, we would still suggest you to invite some new friends along. You can always try posting on our Facebook page to try to find like-minded individuals to play with.

Can children participate?

Kids actually love the games, although we have some restrictions. They will not be able to do it all on their own, but they sure are good at searching for things and linking things together.

Anyone aged 13 to 16 can participate alone with a waiver signed by a parent or guardian (just print, have signed and bring it with you). This age group is perfectly suited for our games.

Ages 12 and under must have one participating paying adult. We do not recommend that children under the age of 6 play as they don’t enjoy the games as much and there are also some safety concerns.

Can you accommodate large groups or corporate events?

Yes! Our games are great for corporate team building and team bonding sessions, as well as birthdays, stags, hens and big groups of friends. Corporate and mass bookings are welcome, and we can also offer private venue buyouts. Please contact us for group bookings and enquiries and we can arrange a special package for you at a great price.

Do you have any advice for us during our game?

Sure! Before each game, we show you and your team fun animated briefing videos that will explain how to play your game, and the mission you have to accomplish. Here are a few pointers:

  • Not everything is a clue. There are some red herrings.
  • Separate and search! There is plenty to find.
  • If you find something, let others know.
  • Keep the clues out in case you need to revisit them.
  • Double check each other’s answers and searches if you are stuck!

Also…

  • If you’re really stuck, you can always ask your personal Escape Master for help.